The company used Code Crafted to streamline customer service operations by automating the analysis of call transcripts
Problem
The company spent too much time and resources manually categorising call transcripts to improve customer service
improved productivity by 30%
Solution
Used text classification and extraction solutions to build a model that could analyse the call transcripts
automated transcript reviews with 99% accuracy
Results
Increased workplace efficiency, nearly eliminating manual reviews
aggregated data from 100+ datasets