The company implemented Code Crafted's AI Workflows to enhance customer service and offload general tasks from employees
Problem
The company faced challenges in providing efficient and personalized customer service experiences
20% decrease in customer fall-offs
Solution
Code Crafted implemented an AI-driven web application for in-store customers, which provides personalized product recommendations and a chatbot to answer queries
automated 80% of Customer support
Results
Improved customer experience
reduced operational costs by 10%