Code Crafted helped the company improve employee productivity through chat-based solutions for financial and usability queries
Problem
The employees in the company struggled to access and get financial information from portfolio and transactional data
95% accuracy in query response
Solution
Code Crafted helped the company with a chat-based solution that differentiated usability queries from financial queries and provided query responses from Zendesk and Portfolio, transactional data, respectively
35% reduction in query resolution time
Results
Implemented the Code Crafted AI solution and achieved 95% accuracy in response rate
reduced operational expenses by 20%