The company used Code Crafted to identify key pieces of information from customer call transcripts and classify them
Problem
The company wanted to reduce costs by automating the categorization of calls based on the transcripts
classified call records into 15 classes
Solution
Used Code Crafted's named entity recognition model to automate this process
achieved an accuracy of 99%
Results
Achieved 99% accuracy in classifying calls, saving multiple hours of human effort
aggregated over 100 datasets