The company used Code Crafted to build an anomaly model to detect quality of service issues
Problem
Reduce churn by proactively reaching out to customers experiencing quality of service issues
processed user session data from 2.5M customers in real-time
Solution
Used Code Crafted's anomaly detection model to identify abnormalities in user session data
calibrated on 2+ TB of data and over 1Bn events
Results
Identified 12 types of service issues that could cause a customer to churn using three different methods
identified 12 types of service issues